Call Barge

Call Barge

Call Barge allows specified users to "barge" into an active call and set up a three-way call. Every Horizon Company will have one Call Barge Group set up and does not require a Call Centre subscription to use.

Setup & Edit Call Barge

   Call Barge can only be set up and edited by a Company Administrator.

Step 1

Log into your Horizon Portal.

Step 2

Select "Call Groups" and then "Call Barge".

Step 3

You will now have the Call Barge set up screen. All Horizon Users will be in the left hand table that are currently not set up as a Monitored or Managing User. Select all the users that you want to be monitored or managing and select the relevant "Add Selected" button.

Only Managing Users can barge into calls, and they can only barge into calls of Monitored Users.

   A Call Centre Agent or Supervisor that has the Call Barge service subscribed will automatically appear in the appropriate list on this screen and cannot be removed or unassigned using the "Remove All" or "Unassigned All Users" buttons. The Call Centre Barge feature is classed as a higher priority 

Once you've made all the changes, click Save.

Barging into a call

A user has to be set up as a Managing User to be able to barge into a monitored users call. To barge into the call, the Managing User should dial *33. Once the managing user hears the stuttered dial tone they should enter the monitored user's extension number.

   When a barge happens, the Monitored Users hears a Barge-in warning tone. The other party is briefly put on hold for 1 second and will hear silence while the Monitored User is receiving the warning tone.

• There is no limit on how many Managing Users can barge in on a single call of a monitored use
• If a call is unanswered by a Monitored User and a Managing User barges in on this call, then the call will be answered by the Managing User and this won't invoke a three-way call.