Call Barring
You can control Call Barring at either Site Level, or at User Level. There are seven call barring options. These are:
- Allow free phone calls
- Allow national calls
- Allow international calls
- All chargeable directory services calls
- Allow premium calls
- Allow mobile calls
- Allow 084 calls
- Allow 087 calls
There are two categories that need consideration:
- When making a call - call barring that is applied to any call the user makes directly via their calling device or software, including a consultative transfer.
- When transferring/diverting a call - call barring that is applied to call when a user attempts to blind transfer a call to an alternative station or a divert attempt as a result of the call forwarding feature being invoked, a divert on busy for example. The call barring under this heading does not apply to consultative transfers. Consultative transfers are covered under ‘when making a call’.
You can quickly view what call bars a user has set up, both on their site and if they are overriding the site settings by using the Horizon Health Check.
Setup and Manage Site Call Barring
Site Call Barring can only be set up by a Company Administrator.
Step 1
Log into your Horizon Portal.
Step 2
Select "Site Management" and then click the "Manage" button next to the site you want to add or manage Call Barring for.
Step 3
Select "Call Plan" and this will then load up the available options you have for site call barring. This can be done for making a new call or transferring a call.
Once you've made your changes you should click "Save".
Override Site Call Barring for a User
Overriding Site Call Barring for a user can only be done by a Company Administrator.
Step 1
Log into your Horizon Portal.
Step 2
Go to "Users" and "List Users" and locate the user that you want to override site call barring for and then click the "Edit" button.
Step 3
Go to "Users" and "List Users" and locate the user that you want to override site call barring for and then click the "Edit" button.
Select the Call Barring tab and then you toggle the "Override site call plan" button. The default options are what the site the user is located on has set up.
