A self-help guide for completing on-site, first-line tests for problems with broadband connections.
We know having issues with broadband can be frustrating. Most of the time, a couple of simple checks can get you back up and work.
Start with a router "re-boot", leaving the router powered down for at least 20 minutes allows the hardware to completely reset as well as giving the network the ability to re-sync the line.
It's a long time to wait, but typically resolves more than 90% of all issues reported!
This Openreach video shows a step by step guide of some further tests you can try.
If you are still having problems, our support team are here to help. Please contact us on 01908 350750 or via our web-chat!