1. Boxx Knowledge Base
  2. VoIP
  3. Horizon | Collaborate 2.0

Horizon Collaborate 2.0 | I've forgotten my password

Signing in and Your Password

To sign in, you need your Horizon username and your client password. These
will be emailed out to you separately by your Company Administrator.


Enter your username and password, and before you click sign in, you can
select the "Remember password" tick box so that you don't need to remember
your client password. 


I've forgotten my password

If you have forgotten your password, you can click on the 'Forgotten Password' link on the log in screen or you can go to the below link with your Horizon Username and your email address. Enter these details and a new client password will be emailed to you. 

https://www.unlimitedhorizon.co.uk/webapp/resetClientPassword?lang=en

 


If these details don't match what is on the Horizon system, you will need to contact your Company Administrator.


Please be aware that this will log you out of all clients that you are logged into, including Horizon Mobile clients, Integrator, Receptionist, Connect


The client is saying my password is incorrect

On the rare occasion that you have reset your password and it still doesn't work, we recommend that you complete the "Forgotten password" steps one more time before contacting your Company Administrator. 

END