- Boxx Knowledge Base
- VoIP
- Horizon
How to pause and resume call recording on Horizon
A simple guide on how to pause and resume call recording on the Horizon phone system.
Place the call on hold, and then enter *48 'dial' to pause the recording. The call will automatically be taken off hold.
When you're ready to resume the recording, place the call on hold again and enter *49 'dial' his will again, automatically take the call off hold with the recording starting again.