How to transfer calls on a Poly VVX 450

Instructions on how to transfer calls using a Poly VVX 450 handset

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:

• Blind transfer—Transfers the call directly to another line without speaking with the other party first.
• Consultative transfer—This enables you to speak with the other party before completing the transfer.

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls on VVX 450 phone.
When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.

Procedure

1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type. The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.

Procedure

1. During a call, do one of the following
   • Press Transfer to use the default transfer type.
   • Press and hold Transfer to use the non-default transfer type.
   For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
2. Dial a number or choose a contact from the Recent Calls or a directory.
   If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with your contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete.

 

Procedure

1. Select Cancel.
   The call is not transferred and becomes active