The Horizon Receptionist Console has been designed to be used in conjunction with the core Horizon service, and enables the attachment of a web based attendant console, specifically developed for hosted environments and accessible through any web interface.
Through this console the full set of call control features, large scale line monitoring, queuing, multiple directory options, and views are available, which are all key requirement for large or distributed organisations.
This document is designed at explaining the core features of the receptionist console,
as well as the steps needed to install and access the service and the use cases it can be applied to.
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