1. Boxx Knowledge Base
  2. VoIP
  3. Horizon | Collaborate 1.0

Signing in and Your Password | Forgot Password

To sign in, you need your Horizon username and your client password.
These will be emailed out to you separately by your Company
Administrator.


Enter your username and password, and before you click sign in, you can
select the "Remember password" tick box so that you don't need to
remember your client password.


You can also tick the "Sign in automatically" tick box so that Horizon
automatically logs in when you log into your PC - providing it is connected
to an internet connection. 

I've forgot my password

If you have forgotten your password, you can go to the below link with your Horizon Username and your email address. Enter these details and a new client password will be emailed to you.


https://www.unlimitedhorizon.co.uk/webapp/resetClientPassword?lang=en


If these details don't match what is on the Horizon system, you will need to contact us via the chatbot or support@boxxcomms.co.uk


Please be aware that this will log you out of all clients that you are logged into, including Horizon Mobile clients, Integrator, Receptionist, Connect.

 

The client is saying my password is incorrect
On the rare occasion that you have reset your password and it still doesn't work, we recommend that you complete the "Forgotten password" steps one more time before contacting us.